The suggestion of shortening hours for some employees would require a careful examination of work units, however these are best represented in the Customer Service Department, to
identify those whose functionality and productivity would be more optimally
used across shorter time blocks.

Talent Development:

The customer service department tends often to be fairly non-
hierarchical where representatives are concerned. Opportunities for
advancement will rarely proceed along the lines of an upward mobility
within the organization. Instead, it is necessary to offer representatives
financial incentives based around either the efficiency with which time is
managed as a representative or based on the percentage...

Financial bonuses and salary growth are more than likely the best ways to encourage a newly hired
representative to excel in the position.

Talent Management:
Most primarily, talent management will proceed from the capacity of
the organization to properly communicate its expectations and to tie these
expectations to distinct opportunities for positive recognition. Human
Resource Planning centers not just on bringing aboard the right candidates
but additionally in preparing them for the points upon which they will be
evaluated and for laying out something of a clear path for the experience
of employment and the opportunities which lay ahead.